What is a Manage Service Provider?

Five Pillars of Managed Services:

• Break Fix IT Support: We provide immediate assistance for any pressing technical issues. Unlimited support per user from Monday - Friday from 9 AM - 5:30 PM.
• Infrastructure Manager: We ensure that all computer networks are running optimally at all times. This means, we proactively monitor your IT infrastructure and work to identify potential problems before they become major ones for just one fixed fee!
• Virtual CTO (Chief Technical Officer): The Unified Team provides executive oversight for all aspects of your organization’s technology needs. We will work closely with your team and develop strategies for improving operations, protecting data security, implementing new technologies, reducing costs, and ensuring compliance with your industry regulations. From day-to-day support services to long-term planning and execution, our managed IT services package will provide you with the peace of mind that comes from having a reliable partner in technology.
• Customer Success Managers: We have our Customer Success Managers assigned to your account and take on a consultative role. CSMs will work closely with you to ensure that all aspects of your IT systems are running smoothly and securely so that you can focus on your core business needs
• Training: We will connect you to the right people to provide comprehensive IT security training for all team members, keeping your data safe and secure. These courses are designed to help your staff stay up to date on the latest threats and vulnerabilities. It also offers phishing tests, vulnerability scans, and penetration testing to identify any weaknesses in your system’s security that can be addressed before they become significant issues. We make sure that this is a continuous learning exercise for the team members.

Unified Microsystem will help you with:

1. 1. Security Management Services - We provide comprehensive monitoring and reporting on all aspects of your IT security infrastructure, including patching and vulnerability scanning. You’re in good hands!
2. 2. Backup and Disaster Recovery Solutions - You can rest easy knowing that any critical data is securely backed up by our team in the cloud or offsite storage, and with our quick recovery processes in place to ensure minimal downtime during unexpected outages
3. 3. Network Administration and Monitoring Services - Our experts help you configure, manage, optimize, and monitor your entire network from a single dashboard. We can quickly identify any issues before they become major problems.
4. 4. End-User Support Services - We ensure optimal uptime for all of your end users by providing them with our reliable technical support.
5. 5. Performance Monitoring and Reporting Services - We also make sure to give detailed insights into the performance of all IT systems, helping you identify any bottlenecks that can affect user experience or system downtime. Prevention is better than cure!
6. 6. Cloud Solutions Integration Services - We will help integrate cloud-based applications and services into your existing IT infrastructure to ensure maximum efficiency and reduce the cost of IT operations.