All Openings
Technical and Services · Full time
Technical Consultant
Dubai, Dubayy (Dubai), United Arab Emirates
Purpose
The Service Delivery Engineer is responsible for delivering
hands-on managed services activities end-to-end, ensuring tasks are completed
to standard, within agreed timelines, and properly closed out.
The position requires a technically capable, delivery-focused individual who can work across multiple customer environments, collaborate closely with engineers, run service delivery calls, and maintain strong standards in documentation, communication, and task closure.
The position requires a technically capable, delivery-focused individual who can work across multiple customer environments, collaborate closely with engineers, run service delivery calls, and maintain strong standards in documentation, communication, and task closure.
Work Overview
- Execute hands-on MSP delivery activities end-to-end,
ensuring work is completed to standard and within agreed timelines.
- Lead customer onboarding activities and ensure a
smooth transition into steady-state support operations.
- Work closely with L1/L2/L3 engineers to plan, deliver,
validate, and close technical tasks across customer environment
- Implement and support technical activities across
client infrastructure including endpoints, servers, networking, and security
controls.
- Configure, maintain, and optimize MSP tool sets including RMM, monitoring, patching, and security platforms.
- Facilitate Service Delivery / Service Review calls
with customers and manage action plans through to closure.
- Ensure all tickets and tasks are closed to a high
quality standard, with clear technical notes, supporting evidence, and customer
updates.
- Troubleshoot escalated issues as required to prevent
delivery delays and ensure service continuity.
- Identify service improvement opportunities during
delivery and translate them into actionable work items.
- Maintain accurate customer documentation, ensuring all
changes are recorded and kept up to date.
- Escalate blockers early, coordinate dependencies, and
ensure timely resolution to avoid impact to delivery.
- Performs other duties within the scope of the role to
support the organization's goals.
Requirements
Qualifications and Education Requirements
- Minimum 5+ years experience in an MSP environment or IT
service delivery role.
- Proven experience handling onboarding and service delivery
across multiple customers.
- Technical Skills (Required)
- Strong understanding and
hands-on troubleshooting experience in:
- Windows desktop support and
administration
- Windows Server fundamentals
(AD/DNS/GPO basic support)
- Networking fundamentals
(TCP/IP, VLAN concepts, DHCP, DNS)
- Endpoint security concepts
(AV/EDR and baseline controls)
- Backup/restore concepts and
validation
- Experience working with
(Required)
- Ticketing systems and
SLA-driven operations
- RMM tools and monitoring
platform
- Client-Facing & Delivery
Skills (Required)
- Confident running customer
calls and presenting action plans professionally.
- Strong ownership mindset and
ability to drive work through to completion without being chased.
- Strong documentation discipline
and structured communication.
- Preferably at least one active technical certification OR commitment to complete certification within probation period
- Preferred certifications
include:
- Microsoft: MS-900 / AZ-900 /
SC-900 (or higher)
- Networking: CCNA / Network+
- Security: Security+
- ITSM: ITIL Foundation
- Firewall / Security Vendor:
Fortinet NSE4/FCP (advantage)
- Tools & Platforms
(Preferred Exposure)
- RMM: NinjaRMM (or equivalent)
- PSA/Ticketing: Autotask (or
equivalent)
- Microsoft 365 / Entra ID
- Endpoint protection / security
monitoring tools
- Documentation systems and
operational trackers