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IT Support Services

Providing AMC and IT support in the United Arab Emirates and Philippines, Unified Microsystems is a managed service provider that is devoted to supporting businesses that are looking to increase efficiency, productivity, and profitability by providing a comprehensive array of enterprise-grade IT support and consultancy services.

We are extremely proud of the reputation we have built our business on; providing cost-effective, efficient, proactive, and friendly IT services and consultancy, with a truly professional level of service.

With the Unified Microsystems team proactively monitoring your systems 24/7/365 we provide complete peace of mind and consistently return time to over-loaded staff. Time, which is better spent elsewhere to increase productivity in other areas of your business.

Comprehensive AMC & IT Support Options

Cost Effective Support

We provide companies a cost effective option to outsource their IT support requirements with round year coverage, providing resource with excellent experience and expertise at a fraction of the cost of an equivalent in-house support team.

In addition to staff, we also provide our own support infrastructure (monitoring systems, backup systems, support desk etc) which further reduces costs.

International Coverage

We provide our managed IT services and AMC to companies in Dubai, Abu Dhabi and Manila from our offices in Dubai (UAE) and Manila (Philippines), delivered to best practice as per international standards.

In addition to local standalone entities, we also work with international head offices, implementing global IT standards and delivering them locally on the ground (with liaison with other local service providers and vendors as required).

Benefits of Working With Us

By choosing Unified Microsystems, companies benefit from IT consultancy and infrastructure that not only meets their current requirements and goals, but anticipates their future needs too.

Our consulting process goes beyond IT to provide insight into your organisation’s business requirements and workflow, allowing our experts to apply the IT solutions where they have the most value, with maximum impact for least cost.

24/7/365 support

24/7/365 support options with our uniquely qualified experts and support team. Our maintenance solutions either replace existing support programs or strategically improve the existing programs and support teams.

24/7/365 monitoring

24/7/365 monitoring of your critical infrastructure by our NOC (Network Operations Centre), proactively alerting for anomalies so issues can be resolved before outages occur.

Continuity of support

Continuity of support without needing to worry about support staff being off sick or for a month at a time on holiday, our multi-engineer support contracts always ensure your business has allocated engineers.

Flexible Arrangements

Flexible Arrangements to suit your business requirements, no matter how small or big – from a fully managed helpdesk to an occasional helping hand we can provide a tailor-made plan for your exact requirements and budget.

Reduce Downtime

Reduce Downtime with our speedy response with guaranteed service level agreements. We aim to deal with all issues big and small with alacrity every time.

Peace of Mind

Peace of Mind that expert assistance from our support team is just an e-mail or a phone call away.

Management of 3rd Party Systems

Management of 3rd Parties, including Office 365 and other software/hardware vendors, from a single point of contact.

A multi-lingual

A multi-lingual, friendly and reliable support team managed to International Standards, who understand customer needs and are easy to work with.

Systems We Support

PKI Certificates

  • Certificate Authority Chain
  • Root/sub-Ordinate CA
  • Auto-Issuance of Certificates
  • Encrypting File Systems
  • Wireless & wired 802.1x
  • Identity Management

Linux Servers

  • CentOS
  • Redhat
  • Ubuntu
  • Debian
  • nginx, Apache, MySQL, PHP
  • Server Clustering

Enterprise Monitoring

  • Vital Health Metrics
  • Website availability test scripts
  • Excessive bandwidth
  • Network intrusion
  • Denial of service attacks
  • 24/7/365 Monitoring

IT Management

  • Documentation Vault
  • Patch Management
  • Dedicated Helpdesk
  • Anti-Spyware Management
  • Remote & On-Site Support
  • On & Off-site Backup

Microsoft Servers

  • Microsoft Exchange
  • Microsoft SQL Server
  • Microsoft Windows
  • Microsoft Hyper-V
  • Microsoft Hyper-V Clusters

Telephone Systems

  • Avaya
  • Cisco
  • Panasonic
  • Asterisk
  • 24/7 Hot-spare hardware


  • VLANs
  • Wireless
  • Firewalls
  • IP Addresses


  • Office 365 Exchange
  • Office 365 SharePoint
  • Office 365 Backup
  • Azure Active Directory
  • Cloud Security

Service Delivery Management & Governance

Best of breed technologies alongside our IT governance model delivers solutions of exceptional quality and value for money, aligned to your business strategy.

We implement a management framework that ensures accountability, visibility, optimal costing, transparency, service delivery and excellence in every regard, based on four founding pillars:

  • 01. Ownership

    Clear assignment of responsibilities between stakeholders to eliminate inefficiencies and increase agility.

  • 02. Feedback

    Continuous analysis, review and improvement to ensure realignment to changing business goals and IT service delivery.

  • 03. Best Practice

    Implementation of best practice processes and frameworks for optimal service delivery of every IT facet.

  • 04. Transparency

    Exact, transparent, factual figures and documentation that ensure accountability and visibility at all levels.

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